Terms & Conditions

Definitions
Service refers specifically to the hot air ballooning mentioned on this documentation and generally to the range of products offered including customised activities arranged by agreement. Service operator refers to Go Wild Ballooning or any independent contractor supplying/delivering the services to you under the terms of your agreement. YVB & GB both trade under GWB.

GWB refers to Go Wild Ballooning P/L

YVB refers to Yarra Valley Ballooning

GB refers to Geelong Ballooning

Yarra Valley Ballooning & Geelong Ballooning trade under Go Wild Ballooning P/L

COVID19 – Keeping Everyone Safe

We recommend all passengers read our COVID19 Policy & Safety Plan https://www.gowildballooning.com.au/wp-content/uploads/COVID-19-Policy-Safety-Plan.pdf. All passengers may be required to wear a mask during the activity or whilst in our vehicles. Hand sanitiser is recommended however, it is strictly not permitted in the balloon basket. We will at all times comply with current State Government directives for business operators. Short notice updates may occur to this document to keep in accordance with State Government directives.

COVID-19 Digital Passport Certificate We will at all times comply with current Government directives for our industry. Until further notice, when checking / scanning in using our QR code, we require proof of COVID-19 double vaccinations for all passengers in the form of a digital passport certificate or similar, to be sighted by our staff upon arrival on the flight morning.

Travel Identity Checks Between Regional Victoria & Metropolitan Melbourne – Upon arriving at the balloon meeting point, all passengers are required to provide proof of identity including name, residential street address & suburb. This will be checked against the details provided on the Booking Form. If any details do not match or you do not provide proof of your identity when asked, you will be denied entry into the aircraft. This will be a mandatory request when regional & metropolitan Melbourne have different COVID-19 directives / lockdowns enforced by the State Government.

Travel / Personal Insurance – We recommend passengers initiate their own travel insurance for cover not limited to the following, loss, damage, illness & late cancellations. Highly recommended for all passengers (including interstate & international) who have booked a discounted or non-refundable flight & may not be able to reschedule if necessary & fly before the expiry date. Passengers who choose to not show proof of being double vaccinated against COVID-19 will be denied entry to the aircraft and not eligible to reschedule or obtain a refund. All passengers need to factor in the possibility of a short notice cancellation. Cancellations may occur due to a number of reasons including but not limited to weather, mechanical & a change in operational limitations. In the event that a service must be delayed, cancelled or rescheduled, we will not accept any liability for any out of pocket expenses, travel, accommodation, loss of income, inconvenience or other costs incurred or lost through such cancellations / delays. Personal belongings brought on board the aircraft or left in our vehicles are done so at your own risk. We recommend that you do not bring valuables.

1. Important Pre-Purchase Information
When purchasing / booking one of our flight products from any website not limited to GWB, YVB or GB, the customer is also agreeing to the T&C’s of the supplier / merchant provided on that website. This is testament of the customers understanding & whole acceptance of the purchase on behalf of the passengers / recipients. If the customer / purchaser does not accept our T&C’s they are under no obligation to purchase any of our products or services on any website. Payment received for any service provided is acceptance of these T&C’s.

Ballooning Breakfast: Chateau Yering Hotel is closed on a Tuesday & Wednesday for breakfast. Open for breakfast Thursday, Friday, Saturday, Sunday & Monday. If you are including breakfast in your flight purchase, we do not recommend booking on a Tues or Wed. A flight & breakfast package must be completed on the same day and cannot be split & taken over two days. There is no refund option for breakfast that is not completed on the day of the flight.

NO SMOKING / DANGEROUS GOODS – All passengers are prohibited from smoking or having any flammable item in their possession during the ballooning experience. We have zero tolerance to smoking in any company vehicles, at the launch site, during the flight or at the landing site. No flammable items are permitted to be carried in the aircraft & must be left in the vehicles, included but not limited to cigarette lighters, matches, aerosol sprays & hand sanitiser. Passengers who do not comply with this policy will be denied entry to the aircraft, they will not be eligible for a refund or to reschedule.

2. Copyright & Advertising or Selling any of our Flight Services
All our websites & images are copyright to Go Wild Ballooning P/L. No persons can legally reproduce any part of our websites not limited to text or images for any purpose including but not limited to personal, promotional or advertising for fundraising or sale without having written permission from the copyright owner. Any flight purchased for services provided by GWB, YVB or GB will immediately be deemed invalid, non-transferrable & non-refundable in part or full if it is known that any of our services or products are being, or have been advertised for sale or sold on any social media or online selling platform without written permission from GWB P/L.

3. Balloon Observers / Balloon Chasers
We do not allow nor encourage balloon chasers & followers. Observers / followers are restricted from entering any private landowner property, any gated or restricted council property in any vehicle or on foot. Balloon followers are restricted to public areas & roads only and under no circumstances are they to enter any private or gated / locked property unless they have written permission from the property owner or relevant council. We will not be held liable for injury, damage or loss to any persons and / or property who trespass. Our launch and landing sites are different each day depending on the wind speed and direction making it difficult for balloon followers. We recommend having your family & friends join you for breakfast post flight.

4. Weather / Meteorology

Our flying locations are chosen as they provide calm, cool air, suitable for flying hot air balloons
Commercial Pilots, trained in meteorology, re-evaluate the weather several times each morning to establish the best launch site for that day
Avoid following Melbourne weather forecasts, in particular long-range forecasts that provide an overall view of the whole day & are not necessarily relevant to early morning hot air ballooning
Pilots have registered access to detailed weather reports from the Bureau of Meteorology (BOM) specific to ballooning in our flying locations
We aim to launch around sunrise
Hot air ballooning is a weather dependent activity, dress accordingly for the conditions and forecast
No aviation flight or activity is ever 100% guaranteed, however, most flights do proceed on the scheduled day
If your flight is cancelled by the pilot, we email a Rebooking Link so you may reschedule & fly on a better day

5. Passenger Participation
Any passenger 16 years of age or under, must be accompanied by a paying responsible adult passenger on the flight. Most passengers find that their involvement in the inflation & deflation process enhances their ballooning experience, however, it is optional & if a medical condition prevents you from participating, please inform us prior to your flight date so a mention of this can be made against your name on the Flight Manifest.

6. Pilot Cancellations & Rebooking a Cancelled Flight
Pilots are the only persons who are authorised to cancel a scheduled flight. Passengers need to factor in the possibility of a short notice cancellation. On rare occasions a flight may be cancelled on the launch site prior to take-off. Cancellations may occur due to a number of reasons including but not limited to weather, mechanical, a change in operational limitations or COVID19 restrictions. If your flight is cancelled by a pilot, you will receive a Rebooking Link so you may reschedule & fly another day. Flight booking & payment details will be held in credit until your expiry date. If you have a Midweek Flight you can only reschedule to a midweek date excluding most public holidays. Weekend Flights can rebook and fly any day of the week including public holidays. Do not leave it to the last minute or close to the expiry date to rebook, we may not have availability on your preferred date. Weekends can book out in advance, if they are unavailable, look at rebooking midweek. Avail yourself to rescheduling as many times as necessary to ensure your flight is completed by the expiry date. Any booking request to fly after the expiry date will incur additional fees.

7. Passenger/s – Cancelling a Confirmed Booking, Passenger Late Cancellations & No-Shows
Accepted for bookings made via the GWB, YVB & Bookme websites if received via email no less than 7 days prior to the flight date. Cancellations or amendments to Geelong Ballooning bookings accepted if received in writing no less than 14 days prior to the flight date. No verbal changes accepted. Not applicable for Exclusive Flights or large group bookings that have agreed to a 21 day no changes policy. Fees apply to any requests to amend or cancel a confirmed voucher booking. Passengers who do not follow the Passenger Pre Flight Instructions & Check-In the evening before the flight, or have a change of mind due to, but not limited to weather, will not be rescheduled or refunded in part or full. Booking details will be deemed a No Show. In this instance a Medical Certificate will not be accepted. No Shows & passenger late cancellations are strictly non-refundable & will not be rescheduled. Please allow our highly trained commercial pilots to evaluate the weather relevant to the flying area, they are the only persons authorised to cancel a scheduled flight. If a passenger becomes unwell in the day/s prior to their confirmed flight – see below

8. Medical Cancellations
If a passenger has a acute injury, illness or medical condition that may prevent them from participating in the hot air ballooning activity they are required to follow these instructions. Email a Medical Certificate to our office no later than 3pm close of business the day before the flight. It will only be considered by management if it includes the 5 requirements as per the AMA (Australian Medical Association) Guidelines. If management accept a medical certificate the booking will be deemed non-refundable but eligible to rebook & fly before the expiry date. Medical certificates received after the flight date or back dated will not be accepted. If a certificate does not provide a date when the passenger will be ‘fit to fly’ you will need to obtain a Medical Clearance Certificate from the same doctor/clinic prior to rebooking. Passengers who present unwell or who have a high temperature reading on a flight morning may be denied entry to the aircraft & will be required to provide a Medical Clearance certificate prior to rebooking. The booking will be deemed non-refundable & upon receipt of a medical clearance certificate, they are to rebook and fly prior to the expiry date. It is recommended passengers who have a chronic illness that may prevent them from participating in or enjoying the ballooning activity should obtain a Medical Clearance from their doctor before purchasing a flight. If a passenger tests positive to COVID-19 in the 7 days YV, 14 days Geelong or 21 days exclusive flight prior to their flight, we require proof of a positive test or a medical certificate emailed to us before the flight date. Once received we will email a Rebooking Link so you may reschedule and fly after the states recommended isolation period.

9. Pregnancy
GWB, YVB or GB will not knowingly fly any person who is pregnant. Pregnant persons will be denied entry to the aircraft or if it is not evident that a person is pregnant or they do not disclose this information, the passenger inadvertently flys at their own risk. In this instance we will not be held responsible for any injury or loss that may occur during the ballooning experience or soon after. Pregnancy does not automatically initiate or entitle a passenger/booking to a free extension or refund. Management may consider that a pregnant person can fly if a Medical Clearance Certificate is received from a Specialist Obstetrician only.

10. Name Transfer on a Confirmed Booking & Redeemed Vouchers
Fees & conditions apply. Management will only consider requests received in writing if there is a minimum of 3 months validity remaining on a booking. Under no circumstances will we accept a change of name request if it is known that the product was advertised and / or sold on any social media or online selling platform, or if there was a breach of copyright. In this instance no changes will be accepted & the booking may be deemed invalid. The name change option is not available to Gift Certificate recipients. In exceptional circumstances & with written agreement from the recipient, we may transfer a Gift Certificate to the purchaser only for the remainder of the validity period.

11. Re-Fly
On very rare occasions the pilot may deem a flight to be of poor quality or the flight is of a short duration less than 30 minutes. The pilot may offer all passengers a re-fly. This offer is for the flight portion only and can only be taken midweek. This offer is valid for 3 months from the original confirmed flight date. In this instance passengers will receive an email outlining the offer. It is your responsibility to email reservations to reschedule and complete the re-fly offer within the 3 month validity. This offer is non-transferrable & non-refundable. No rebooking requests will be accepted after 3 months.

12. Processing Fees
All fees are clearly displayed on the booking / purchase form at check-out and are processed accordingly. Fees charged to GWB, YVB & GB by your payment method at the time of purchase are strictly non-refundable.

13. Passenger Identification
Photo identification verification may be requested on the flight morning by the pilot or ground crew. Failure to provide photo ID (passport / drivers licence or similar) for booking verification, may result in the passenger/s being denied entry to the aircraft.

14. Liability & Insurance
Under no circumstances will GWB be liable for direct, indirect, consequential or incidental damages including but not limited to lost or damaged property, lost profits or savings or damages for disappointment. GWB may arrange for the hot air ballooning to be performed under a ‘code sharing’ arrangement. It may sub-contract another company to provide you with your flight. In such instances GWB accepts no liability in connection with such services or for any loss, injury or damage to or in respect of any person or property. GWB reserves the right to alter contents or products and location when deemed necessary. GWB does however, warrant providing services of equal nature and value. In the event that a service must be delayed, cancelled or rescheduled, we will not accept any liability for out of pocket expenses, travel, accommodation, loss of income, inconvenience or other costs incurred or lost through such cancellations / delays. Personal belongings brought on board the aircraft or left in our vehicles are done so at your own risk. We recommend that you do not bring valuables or large items. Passenger liability insurance is included in the purchase price of each flight. We recommend passengers initiate their own travel insurance for cover limited to the following, loss, damage, illness & late cancellations. Highly recommended for all passengers (including interstate & international) who have booked a discounted or non-refundable flight & may not be able to reschedule if necessary & fly before the expiry date. Passengers who choose to not show proof of being double vaccinated against COVID-19 will be refused entry into the aircraft & not eligible to reschedule or obtain a refund. Cancellations may occur due to a number of reasons including but not limited to weather, mechanical & a change in operational limitations. All passengers need to factor in the possibility of a short notice cancellation.

15. Passenger Responsibility
We advise passengers to initiate their own insurance in case of unforeseen circumstances that may prevent them from flying. This may be due but not limited to illness. Under no circumstances will flights be refunded or rescheduled if passengers cancel late or outside the terms of their purchase or do not arrive on time for their ballooning experience and miss their flight. Passengers are required to complete their flight package before the expiry date, therefore do not leave it close to the expiry date to book. Allow time to reschedule if necessary and complete your package by the expiry date to avoid additional extension fees. If weekends are not available, try booking midweek. It is your responsibility to make as many attempts as necessary to fly or your booking may expire. Ensure you have received relevant documentation prior to your flight date. All bookings are processed and confirmed within 6 hours or the next business day. The email address we use to correspond with passengers, is the one provided to us on the Booking Form. We phone passengers immediately if an email bounces back due to an incorrect email address otherwise we assume you have received all documentation. Check your Junk & Spam folder for any emails. GWB has a zero tolerance to workplace bullying. Aggressive, rude, threatening and/or disruptive behavior received verbally or in writing towards our staff, company or other passengers will not be tolerated & may result in your booking/flight package being deemed invalid. In this instance, no booking, reschedule or refund in part or full will be considered and the whole booking will be deemed invalid. In this instance management may consider legal avenues.

16. Privacy Policy
All staff members and customers/passengers agree to adhere to the Terms & Conditions provided on our website/s and booking documentation / links. Our privacy policy allows us to respond to email queries on our Platinum, Premium, Special & Exclusive bookings, including the financial transaction if received via email from the purchaser. The recipient of a Gift Certificate or Voucher is the legal owner of that product / service. We act to protect customer/purchaser details and will not disclose or discuss information about the purchase or the financial transaction with a recipient of any of our products. Passenger information is held confidentially in our system until the flight is completed or the expiry date, whichever is first.

17. Premium Flight Upgrade Option (Go Wild, Yarra Valley & Geelong) / Agent Bookings / Bookme – Refundable if included in your booking purchase.
Valid for 12 months from the first flight date. Our pilots are the only authorised persons who may cancel a flight. If your flight is cancelled by a pilot, you will receive a Rebooking Link. Rebooking fees apply if you request to reschedule after the expiry date. If breakfast was included, it will also be cancelled. Transferrable to other individuals, non-refundable fees apply. Refund requests are accepted via email within 14 days of the first flight cancellation date listed on your original booking documentation. Eligible refunds are processed within 21 days less a $25 pp administration fee. Fees charged to GWB, YVB & GB by your payment method at the time of purchase are strictly non-refundable. Bookme customers if eligible will receive a refund from Bookme. We reserve the right to consider amendments to a confirmed booking if received in writing more than seven (7) days before the flight date (GWB & YV) & more than 14 days for Geelong Flights. No amendments will be considered if less than the minimum period is provided. Late passenger cancellations & No Shows, will not be refunded or rescheduled.

18. Yarra Valley Midweek Flight & Weekend Flights, One Off Specials (YV & Geelong) & Geelong Flights – Strictly Non Refundable
Strictly non-refundable unless you included and purchased the Premium Flight Upgrade – refundable when booking – see point 17. Valid for 12 months from the first flight date.
Recommended for passengers who live local to the flight location area (Yarra Valley, Melbourne or Greater Geelong) who have the flexibility to reschedule if necessary and complete the flight by the expiry date. If you have a Midweek Flight you can reschedule to a midweek date excluding most public holidays. There is no option to upgrade to a weekend. Weekend Flights can rebook and fly any day of the week including public holidays. Rebooking fees apply to any request to reschedule after the expiry date. Transferrable to other individuals, non-refundable fees apply. We reserve the right to consider amendments to a confirmed booking if received in writing more than seven (7) days before the flight date (GWB & YV) & more than 14 days for Geelong Flights. No amendments will be considered if less than the minimum period is provided. Passenger late cancellations & No Shows, will not be refunded or rescheduled. Our pilots are the only authorised persons who may cancel a scheduled flight. If your flight is cancelled by a pilot, you will receive a Rebooking Link via email.

18A. Midweek Afternoon Flights – Non Refundable Discounted & strictly non-refundable. Flight duration approx 30 – 45 minutes. Flight location YV and surrounding regions. Valid to book & fly between 27/05 & 26/08/2022. Passengers who have not completed their afternoon flight on or before 26/08/22 will have the remaining validity period automatically transferred to a midweek sunrise / morning flight with a one hour flight duration. When rebooking you may select to fly midweek over the Yarra Valley or Geelong. No add ons or upgrades available. Recommended for passengers who live local to the flight location area (Yarra Valley & Greater Melbourne) who have the flexibility to reschedule if necessary and complete the flight by the expiry date. Rebooking fees apply to any request to reschedule after the expiry date. Transferrable to other individuals, non-refundable fees apply. We reserve the right to accept amendments to a confirmed booking if received in writing more than seven (7) days before the flight date. No amendments will be considered if less than the minimum period is provided. Passenger late cancellations & No Shows, will not be refunded or rescheduled. Our pilots are the only authorised persons who may cancel a scheduled flight. If your flight is cancelled by a pilot, you will receive a Rebooking Link via email so you may fly on another day.

19. Vouchers – Non Refundable
Strictly non-refundable after 7 days from the purchase date or once redeemed. Vouchers are redeemed through the portal & all details verified prior to processing a booking request. Non-redeemed vouchers are eligible for a refund within 7 days of the purchase date. Customers & recipients of discounted vouchers must adhere to the T&C’s provided on the website when purchasing. Valid to book in accordance with the purchase inclusions and in the selected location only. The flight must be completed by the expiry/valid to date advertised on the website & voucher. Vouchers may be transferred once redeemed, non-refundable fees apply. Vouchers will immediately be deemed invalid & non-transferrable if advertised for sale on any social media or online selling platform. Not recommended for interstate or international customers on holiday or short stay itinerary who are unable to reschedule if necessary and complete the flight on or before the expiry date. Rebooking fees apply to any request to reschedule after the expiry date. A complimentary one month extension will be granted if you have had 3 flight attempts within the validity period& have had all 3 flights cancelled by the pilot. Late passenger cancellations & No Shows will not be refunded or rescheduled. Our pilots are the only authorised persons who may cancel a scheduled flight. If your flight is cancelled by a pilot, you will receive a Rebooking Link. GWB reserve the right to accept amendments to bookings if received in writing more than 7 days prior to the flight date, during our opening hours & will incur a non-refundable rebooking fee. No changes accepted within 7 days of a flight date.

20. Gift Certificates – Non Refundable & Non Transferrable
GC’s are non-refundable in part or full and are strictly non-transferrable, nor can they be redeemed for cash. GC’s are redeemed & booked online via the website homepage. Click the icon and complete the Booking Request Form. GC validity commences from the date of purchase to the expiry date located thereon. Rebooking fees apply if you request to reschedule after the expiry date. The new validity period regardless of when payment is made takes effect from the expiry date on the GC. Rebooking fees are strictly non-refundable. Our pilots are the only authorised persons who may cancel a scheduled flight. If your flight is cancelled by a pilot, you will receive a Rebooking Link. No changes will be accepted to a GC booking purchased via the GWB or YVB websites if the request is received less than seven (7) days prior to the flight date. No changes accepted to a GC booking purchased via the Geelong Ballooning website if the request is received less than fourteen (14) days prior to the flight date. In this instance booking details will not be changed. If it is known that a GC has been advertised and / or sold on any social media or online selling platform it will be deemed invalid. The name change option is not available to recipients of GC’s. In exceptional circumstances & with written agreement, we may transfer a GC to the purchaser. Late passenger cancellations & No Shows, will not be refunded or rescheduled.

21. Exclusive Flights – Non Refundable
Strictly non-refundable. If your flight is cancelled by the duty pilot please reschedule & ensure you have completed your flight package either on or before the expiry date. If breakfast was included it will also be cancelled. Passenger late cancellations & No Shows, will not be refunded or rescheduled. The pilot is the only authorised persons who may cancel a scheduled flight. If your flight is cancelled by a pilot, you will receive a Rebooking Link. Reschedule requests made after the expiry date will incur additional rebooking fees, $195 per person for 6 months back dated to the expiry date. Transferrable to other individuals, non-refundable fees apply. GWB reserve the right to accept amendments to bookings if received in writing more than 21 days before the flight date.

22. Platinum Flights – Refundable
Allows passengers the flexibility to make late changes via email to a booking up to 48 hours before the flight date. Valid for 12 months from the first flight date. Non-Refundable if you cancel or change booking details within 2-6 days before your flight date. In this instance your booking details will be held in credit and applied when you reschedule and complete your flight before the expiry date. Passenger late cancellations & No Shows, will not be refunded or rescheduled. The pilot is the only authorised persons who may cancel a scheduled flight. If your flight is cancelled by a pilot, you will receive a Rebooking Link via email. If breakfast was booked through GWB it will also be cancelled. Rebooking fees apply if you request to reschedule after the expiry date. Transferrable to other individuals, non-refundable fees apply. Refund requests are accepted in writing within 14 days of the first flight cancellation. Eligible refunds are processed within 21 days less a $20 pp administration fee & processed through our merchant provider to the credit card used when booking. Credit / debit card fees charged at the time of purchase are strictly non-refundable. GWB reserve the right to accept amendments to bookings via email if received more than 48 hours before the flight date.

23. Refunds apply to an advertised refundable flight option less payment processing fees & administration fees. Premium Flight Upgrade – refundable selected & purchased at the time of booking. Valid only when the customer has adhered to the terms of the purchase & requested a refund in writing within 14 days of the first flight cancellation. Fees charged to GWB, YVB & GB by your payment method at the time of purchase are strictly non-refundable. All other advertised flight packages including discounted flights, specials, exclusive flights, vouchers & gift certificates are strictly non-refundable in part or full.

24. Accommodation & Winery Tours
These products are not affected by weather and will proceed on the booked date. Failure to arrive will result in a forfeit of any monies paid for that service. Any changes need to be made directly with the venue or tour company in accordance with their T&C’s.

25. Melbourne CBD Hotel Transfers – Flight Location Yarra Valley – Not Available
Available to purchase in conjunction with Platinum & Premium packages only. When requested & if a driver is available, reservation staff will forward the Melbourne CBD Hotel Transfer Booking Form. GWB reserve the right to transfer a minimum of two passengers from hotels within area code 3000. GWB cannot guarantee an available driver at short notice. UBER is highly recommended for late notice transfers. Transfer fees are non-refundable if the flight is cancelled by the pilot whilst you are in transit from Melbourne to the Yarra Valley or upon having arrived at the meeting point / launch site. In most cases the flight would be cancelled by the pilot before the transfer from your hotel. In this instance you would not be charged for this service. COVID19 restrictions may prevent us from offering this service.

Website: Open 24 hours a day for your convenience, booking orders receive immediate confirmation
Office Open: Monday to Friday to 3pm (15:00)
ABN: 45 007 283 098
P: +61 3 9739 0772
Website Link: https://www.gowildballooning.com.au/

Go Wild Ballooning E: gowild@gowildballooning.com.au
Yarra Valley Ballooning E: balloon@yarravalleyballooning.com
Geelong Ballooning E: info@geelongballooning.co

T&C’s may be subject to change without notice